Refund policy

Return, Refund & Exchange Policy

Last Updated: 16 December, 2025

At Sadakappda, we aim to provide a smooth and transparent shopping experience. Please read this policy carefully before placing an order on www.sadakappda.com

By purchasing from our website, you agree to the terms outlined below.

1. Return, Refund & Exchange Eligibility

We offer returns, refunds, and exchanges within 7 days from the date of delivery, subject to the conditions mentioned below.

Customers may opt for:

  • Return & refund
  • Exchange for a different size (subject to availability)
  • Exchange for a different product (price difference, if any, will be adjusted)

2. Conditions for Return or Exchange

To be eligible for return or exchange, the product must:

  • Be unused and unwashed
  • Be in original condition
  • Have original tags, labels, and packaging intact
  • Be free from stains, odors, damage, or alterations

Products that fail quality inspection will not be eligible for return, refund, or exchange.

3. Return / Exchange Request Process

All return and exchange requests must be raised directly from the Sadakappda website portal.

Process:

  1. Log in to your account on www.sadakappda.com
  2. Raise a Return or Exchange request for the relevant order
  3. Our team will review the request within 3 business days
  4. The request will be approved or rejected based on eligibility

If Approved:

  • Return shipping labels will be shared with the customer via email
  • The customer must:
    • Print the shipping label
    • Pack the product securely in a courier bag
    • Paste the provided shipping label clearly on the package
  • A pickup will be arranged from the customer’s address

    If approved we'll provide a replacement for the damaged or exchanged product within 5-7 days (we'll deliver the product within 5-7 days) 

4. Exchange Policy

a) Size or Product Exchange

  • Exchanges are allowed subject to stock availability
  • The same request and approval process applies as mentioned above
  • Once the returned product is received and passes quality inspection, the exchanged product will be dispatched
  • If the selected exchange product has a price difference, the amount will be adjusted accordingly

5. Refund Policy

  • Refunds are initiated only after the returned product is received and inspected at our facility
  • Refunds will be processed to the original payment method only
  • Processing time: 7–10 business days after approval and receipt
  • Shipping charges (if applicable) are non-refundable, unless the return is due to an error from Sadakappda’s side

6. Return / Exchange Shipping

  • Shipping labels for approved requests are provided by Sadakappda
  • Customers must ensure proper and secure packaging of the product before pickup
  • Improperly packed items may fail quality inspection

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please raise a request via the portal within 48 hours of delivery along with clear images. Our team will assist you promptly.

8. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once dispatched, orders cannot be cancelled

9. Important Notes

  • All requests are evaluated on a case-by-case basis
  • Sadakappda reserves the right to approve or reject any return or exchange request
  • Repeated misuse of the policy may result in refusal of future service

10. Contact Information

For any return, refund, or exchange-related queries:

Brand Name: Sadakappda
Website: www.sadakappda.com
Email: reachus@sadakappda.com
Country: India